Job Description

Job Description

Job Description

Employment Solutions is currently seeking SEVERAL skilled and experienced Licensed insurance agent/Accident and Health for Open Enrollment season. Equipment will be provided.

• Must have a valid Accident and Health license
• Training start date for this role will be 9/14/26
• This is a full-time position which will require a flexible work schedule between 8am – 8pm CST, Monday –Sunday.
• Pay rate- $18.00/hour

Position Overview:
Core responsibility will be to act as an insurance advisor and customer service advocate. Answering questions regarding various programs, updating and verifying member information, reviewing policy and plan benefits, etc. 
Essential Functions of Customer Service Representative

• Responsible for handling inbound and outbound calls as well as email/chat in a call center environment regarding a variety of requests. No cold calling!
• Maintain complete and accurate records of client interaction including phone calls and/or emails, utilizing internal and external software.
• Demonstrates commitment to serving customer needs and solving problems efficiently with insight and first contact resolution.
• Use decision-support tools to respond to common customer work/service order inquires and requests.
• Demonstrates personal commitment by adhering to company guidelines, policy and professional code of ethics and participate in an inclusive environment where people can contribute their best.
• Participate in regular staff meetings, coaching sessions, training, and scheduled meetings with leadership
• Identify personal development and/or training needs.
• Provide an excellent customer experience in all interactions.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Minimum Qualifications
High School diploma and 1+ years’ experience in customer service. Ability to type 30+ words per minute. Microsoft Windows and Internet-based applications experience required.
Knowledge, Skills & Abilities

• Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support.
• Proven customer service, operations support, and problem resolution skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Courteous and empathetic with strong customer service orientation.
• Ability to communicate effectively, both verbally and in writing, with individuals inside and outside the Organization.
• Ability to work independently with strong sense of focus, task -oriented, nonjudgmental, and clear sense of boundaries.
• Ability to think critically and make decisions using sound judgement, experience, and existing tools/resources, including applicable rules/regulations.
• Must be willing to work in a collaborative, fast-paced, structured team environment and adapt quickly to change.
• Must have a fast and reliable internet connection.

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Job Tags

Full time, Flexible hours

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