Purpose Statement Support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff. Purpose Statement Support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff. Essential Functions Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes. Collaborate with appropriate staff to develop acceptable resolutions to potential complaints. Identify process deficiencies that result in possible threats to patient rights or patient safety. Maintain the complaint and grievance logs up to date. Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner. May participate in new hire orientation on educating staff on patient safety and advocacy Identify critical needs with regard to customer service and discuss with supervisor and medical staff. Other Functions Perform other functions and tasks as assigned. Education/Experience/Skill Requirements High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred. Experience in customer service or risk management preferred. Experience with behavioral health patients preferred. Licenses/Designations/Certifications CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility. Additional Regulatory Requirements While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. #J-18808-Ljbffr
...transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day... ...is seeking an experienced and self-motivated Freelance Art Handlers to join our Field Team in Las Vegas, NV. In this role, you will...
...to include meeting with members in their homes, nursing homes, shelters, provider offices, etc. Empowers members by helping them navigate... ...to last known address or community resource locations such as homeless shelters, etc.) Participates in ongoing or project-based...
...Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex...
...University at Buffalo Art Galleries is searching for a Gallery Assistant . In this role you will be safeguarding the art exhibitions, assisting with gallery operations and visitor engagement. This position will provide gallery support at both Galleries.Responsibilities...
...Reading Specialist The Perkiomen Valley School District is seeking a dynamic, student-centered educator to serve as a Reading Specialist at Skippack Elementary School, effective immediately. The successful candidate will provide targeted, data-informed reading instruction...