Job Description

Computer Technician

Bristol Bay Area Health Corporation (BBAHC) is a tribally operated nonprofit health system providing high-quality, culturally responsive care in Bristol Bay. BBAHC offers competitive compensation, comprehensive benefits, professional development opportunities, and the chance to live and work in one of Alaska's most unique and beautiful regions.

At BBAHC, employees don't just have jobs they have meaningful careers. Our team members play a vital role in making a measurable difference in rural healthcare while working in a collaborative, mission-driven environment. We value integrity, compassion, teamwork, and respect for Alaska Native cultures and traditions.

Whether you're early in your career or an experienced professional seeking purpose-driven work, BBAHC provides an opportunity to grow while serving a close-knit community.

Join us and be part of a team where your work truly matters.

About the Role

The Computer Technician plays a critical role in maintaining and enhancing the technological infrastructure within an organization. This position is responsible for diagnosing, repairing, and upgrading computer hardware and software to ensure optimal performance and minimal downtime. The technician will work closely with end-users to provide technical support, troubleshoot issues, and implement effective solutions. Additionally, the role involves maintaining accurate records of repairs and configurations, as well as recommending improvements to systems and processes. Ultimately, the Computer Technician ensures that all computing resources are reliable, secure, and aligned with the organization's operational needs.

Minimum Qualifications

• High school diploma or equivalent; Associate degree or technical certification in Computer Technology or related field preferred.
• Proven experience in computer hardware and software troubleshooting and repair.
• Familiarity with Windows and macOS operating systems.
• Basic understanding of networking concepts and protocols.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications

• CompTIA A+ certification or equivalent technical certification.
• Experience with enterprise-level IT support and ticketing systems.
• Knowledge of cybersecurity best practices and tools.
• Familiarity with virtualization technologies and cloud services.
• Excellent communication skills and ability to work collaboratively in a team environment.

Responsibilities

• Diagnose and repair hardware and software issues on desktops, laptops, and peripheral devices.
• Install, configure, and upgrade computer systems and software applications according to organizational standards.
• Provide timely technical support and guidance to end-users both remotely and on-site.
• Maintain and update inventory of computer equipment and software licenses.
• Document all service activities, including troubleshooting steps, repairs, and maintenance performed.
• Collaborate with IT team members to implement system upgrades and security patches.
• Assist in setting up new workstations and ensuring proper network connectivity.
• Monitor system performance and recommend improvements to enhance efficiency and security.

The required skills enable the Computer Technician to effectively diagnose and resolve a wide range of hardware and software issues, ensuring minimal disruption to users. Proficiency with operating systems like Windows and macOS allows the technician to install, configure, and maintain systems efficiently. Networking knowledge supports troubleshooting connectivity problems and maintaining secure communications. Preferred skills such as certifications and cybersecurity awareness enhance the technician's ability to handle complex technical challenges and contribute to the organization's overall IT security posture. Strong communication and teamwork skills facilitate clear interaction with users and collaboration with IT colleagues, ensuring smooth and effective technical support.

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